General Issues

Common questions regarding the Lix app, and your books.

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26 articles in this collection
Written by Constantin Gavrilete

"Lix can’t be opened because Apple cannot check it for malicious software"

If you're seeing warnings about security and can't open the app on Mac, this is how to solve it
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Written by Constantin Gavrilete
Updated over a week ago

'Open in Lix' function not working

This article provides solutions to the 'Open in Lix' function not working properly
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Written by Constantin Gavrilete
Updated over a week ago

Processing or 'process pending' issues

This article will provide solutions for books stuck in a state of processing or 'process pending'
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Written by Constantin Gavrilete
Updated over a week ago

Can I use Lix at my exams?

Can Lix be used in an exam
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Written by Constantin Gavrilete
Updated over a week ago

Where is Lix available?

This article talks about which countries Lix is available in and where you can request
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Written by Constantin Gavrilete
Updated over a week ago

How do I claim an inspection copy?

I have a license to a book through my school. How do I use the eBook key to claim an inspection copy?
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Written by Constantin Gavrilete
Updated over a week ago

Where are my books?

Access your books with the Lix app
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Written by Constantin Gavrilete
Updated over a week ago

What devices can I use Lix on?

The devices Lix can be used on.
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Written by Constantin Gavrilete
Updated over a week ago

Can I download a book?

Read books in the app when you're offline
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Written by Constantin Gavrilete
Updated over a week ago

How do I know if I've found the right book?

ISBN and eISBN
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Written by Constantin Gavrilete
Updated over a week ago

How do I submit feedback or make a complaint?

How to make us better through feedback or complaints
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Written by Constantin Gavrilete
Updated over a week ago

How many books can I buy?

The amount of books you can buy on your Lix account
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Written by Constantin Gavrilete
Updated over a week ago

Why do I need the Lix app?

Why should I download the Lix app?
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Written by Constantin Gavrilete
Updated over a week ago

Which subjects are covered in Lix?

Book categories and requests
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Written by Constantin Gavrilete
Updated over a week ago

The page numbers in my digital book don’t follow the structure of a print book.

Issues with page numbers not follow the book correctly
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Written by Constantin Gavrilete
Updated over a week ago

Can I use another program to read my books?

This article talks about whether or not you can read books bought through Lix in other programs
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Written by Constantin Gavrilete
Updated over a week ago

Can I print pages from my books or the book itself?

Can I print out my books that I have purchased through Lix?
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Written by Constantin Gavrilete
Updated over a week ago

How do I update Lix?

How to get the latest version of Lix
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Written by Constantin Gavrilete
Updated over a week ago

Resolving Retry/Reset app issues

My screen is stuck, giving me only two options: Retry or Reset app
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Written by Constantin Gavrilete
Updated over a week ago

My app is freezing—what do I do?

Force quit the app
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Written by Constantin Gavrilete
Updated over a week ago

Does Lix work offline?

I'm going to an exam with no Internet access
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Written by Constantin Gavrilete
Updated over a week ago

My screen is all white

How to solve the white screen issue
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Written by Constantin Gavrilete
Updated over a week ago

Why does my browser report a network error when I’m trying to download Lix?

How to solve a network error issue within your browser
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Written by Constantin Gavrilete
Updated over a week ago

Resetting password

How to reset your password when you have forgotten it.
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Written by Constantin Gavrilete
Updated over a week ago

Logging in to Lix

How to log in to Lix
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Written by Constantin Gavrilete
Updated over a week ago

I can't sign in with Facebook?

Close the browser and sign in to Facebook in a new tab
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Written by Constantin Gavrilete
Updated over a week ago