General Issues

Common questions regarding the Lix app, and your books.

Mads Pedersen avatar Edward Nordby-Graves avatar
26 articles in this collection
Written by Mads Pedersen and Edward Nordby-Graves

"Lix can’t be opened because Apple cannot check it for malicious software"

If you're seeing warnings about security and can't open the app on Mac, this is how to solve it
Mads Pedersen avatar
Written by Mads Pedersen
Updated over a week ago

'Open in Lix' function not working

This article provides solutions to the 'Open in Lix' function not working properly
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Processing or 'process pending' issues

This article will provide solutions for books stuck in a state of processing or 'process pending'
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Can I use Lix at my exams?

Can Lix be used in an exam
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Where is Lix available?

This article talks about which countries Lix is available in and where you can request
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

How do I claim an inspection copy?

I have a license to a book through my school. How do I use the eBook key to claim an inspection copy?
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Where are my books?

Access your books with the Lix app
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

What devices can I use Lix on?

The devices Lix can be used on.
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Can I download a book?

Read books in the app when you're offline
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

How do I know if I've found the right book?

ISBN and eISBN
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

How do I submit feedback or make a complaint?

How to make us better through feedback or complaints
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

How many books can I buy?

The amount of books you can buy on your Lix account
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Why do I need the Lix app?

Why should I download the Lix app?
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Which subjects are covered in Lix?

Book categories and requests
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

The page numbers in my digital book don’t follow the structure of a print book.

Issues with page numbers not follow the book correctly
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Can I use another program to read my books?

This article talks about whether or not you can read books bought through Lix in other programs
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Can I print pages from my books or the book itself?

Can I print out my books that I have purchased through Lix?
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

How do I update Lix?

How to get the latest version of Lix
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Resolving Retry/Reset app issues

My screen is stuck, giving me only two options: Retry or Reset app
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

My app is freezing—what do I do?

Force quit the app
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Does Lix work offline?

I'm going to an exam with no Internet access
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

My screen is all white

How to solve the white screen issue
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Why does my browser report a network error when I’m trying to download Lix?

How to solve a network error issue within your browser
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Resetting password

How to reset your password when you have forgotten it.
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

Logging in to Lix

How to log in to Lix
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago

I can't sign in with Facebook?

Close the browser and sign in to Facebook in a new tab
Edward Nordby-Graves avatar
Written by Edward Nordby-Graves
Updated over a week ago