General Issues

Common questions regarding the Lix app, and your books.

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25 articles in this collection
Written by Edward Nordby-Graves

'Open in Lix' function not working

This article provides solutions to the 'Open in Lix' function not working properly
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Written by Edward Nordby-Graves
Updated this week

Processing or 'process pending' issues

This article will provide solutions for books stuck in a state of processing or 'process pending'
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Written by Edward Nordby-Graves
Updated this week

Can I use Lix at my exams?

Can Lix be used in an exam
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Written by Edward Nordby-Graves
Updated over a week ago

Where is Lix available?

This article talks about which countries Lix is available in and where you can request
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Written by Edward Nordby-Graves
Updated over a week ago

How do I claim an inspection copy?

I have a license to a book through my school. How do I use the eBook key to claim an inspection copy?
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Written by Edward Nordby-Graves
Updated over a week ago

Where are my books?

Access your books with the Lix app
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Written by Edward Nordby-Graves
Updated over a week ago

What devices can I use Lix on?

The devices Lix can be used on.
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Written by Edward Nordby-Graves
Updated over a week ago

Can I download a book?

Read books in the app when you're offline
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Written by Edward Nordby-Graves
Updated over a week ago

How do I know if I've found the right book?

ISBN and eISBN
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Written by Edward Nordby-Graves
Updated over a week ago

How do I submit feedback or make a complaint?

How to make us better through feedback or complaints
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Written by Edward Nordby-Graves
Updated over a week ago

How many books can I buy?

The amount of books you can buy on your Lix account
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Written by Edward Nordby-Graves
Updated over a week ago

Why do I need the Lix app?

Why should I download the Lix app?
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Written by Edward Nordby-Graves
Updated over a week ago

Which subjects are covered in Lix?

Book categories and requests
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Written by Edward Nordby-Graves
Updated over a week ago

The page numbers in my digital book don’t follow the structure of a print book.

Issues with page numbers not follow the book correctly
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Written by Edward Nordby-Graves
Updated over a week ago

Can I use another program to read my books?

This article talks about whether or not you can read books bought through Lix in other programs
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Written by Edward Nordby-Graves
Updated over a week ago

Can I print pages from my books or the book itself?

Can I print out my books that I have purchased through Lix?
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Written by Edward Nordby-Graves
Updated over a week ago

How do I update Lix?

How to get the latest version of Lix
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Written by Edward Nordby-Graves
Updated over a week ago

Resolving Retry/Reset app issues

My screen is stuck, giving me only two options: Retry or Reset app
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Written by Edward Nordby-Graves
Updated over a week ago

My app is freezing—what do I do?

Force quit the app
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Written by Edward Nordby-Graves
Updated over a week ago

Does Lix work offline?

I'm going to an exam with no Internet access
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Written by Edward Nordby-Graves
Updated over a week ago

My screen is all white

How to solve the white screen issue
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Written by Edward Nordby-Graves
Updated over a week ago

Why does my browser report a network error when I’m trying to download Lix?

How to solve a network error issue within your browser
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Written by Edward Nordby-Graves
Updated over a week ago

Resetting password

How to reset your password when you have forgotten it.
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Written by Edward Nordby-Graves
Updated over a week ago

Logging in to Lix

How to log in to Lix
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Written by Edward Nordby-Graves
Updated over a week ago

I can't sign in with Facebook?

Close the browser and sign in to Facebook in a new tab
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Written by Edward Nordby-Graves
Updated over a week ago