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General Issues
General Issues
Common questions regarding the Lix app, and your books.
25 articles in this collection
Written by
Edward Nordby-Graves
'Open in Lix' function not working
This article provides solutions to the 'Open in Lix' function not working properly
Written by
Edward Nordby-Graves
Updated over a week ago
Processing or 'process pending' issues
This article will provide solutions for books stuck in a state of processing or 'process pending'
Written by
Edward Nordby-Graves
Updated over a week ago
Can I use Lix at my exams?
Can Lix be used in an exam
Written by
Edward Nordby-Graves
Updated over a week ago
Where is Lix available?
This article talks about which countries Lix is available in and where you can request
Written by
Edward Nordby-Graves
Updated over a week ago
How do I claim an inspection copy?
I have a license to a book through my school. How do I use the eBook key to claim an inspection copy?
Written by
Edward Nordby-Graves
Updated over a week ago
Where are my books?
Access your books with the Lix app
Written by
Edward Nordby-Graves
Updated over a week ago
What devices can I use Lix on?
The devices Lix can be used on.
Written by
Edward Nordby-Graves
Updated over a week ago
Can I download a book?
Read books in the app when you're offline
Written by
Edward Nordby-Graves
Updated over a week ago
How do I know if I've found the right book?
ISBN and eISBN
Written by
Edward Nordby-Graves
Updated over a week ago
How do I submit feedback or make a complaint?
How to make us better through feedback or complaints
Written by
Edward Nordby-Graves
Updated over a week ago
How many books can I buy?
The amount of books you can buy on your Lix account
Written by
Edward Nordby-Graves
Updated over a week ago
Why do I need the Lix app?
Why should I download the Lix app?
Written by
Edward Nordby-Graves
Updated over a week ago
Which subjects are covered in Lix?
Book categories and requests
Written by
Edward Nordby-Graves
Updated over a week ago
The page numbers in my digital book don’t follow the structure of a print book.
Issues with page numbers not follow the book correctly
Written by
Edward Nordby-Graves
Updated over a week ago
Can I use another program to read my books?
This article talks about whether or not you can read books bought through Lix in other programs
Written by
Edward Nordby-Graves
Updated over a week ago
Can I print pages from my books or the book itself?
Can I print out my books that I have purchased through Lix?
Written by
Edward Nordby-Graves
Updated over a week ago
How do I update Lix?
How to get the latest version of Lix
Written by
Edward Nordby-Graves
Updated over a week ago
Resolving Retry/Reset app issues
My screen is stuck, giving me only two options: Retry or Reset app
Written by
Edward Nordby-Graves
Updated over a week ago
My app is freezing—what do I do?
Force quit the app
Written by
Edward Nordby-Graves
Updated over a week ago
Does Lix work offline?
I'm going to an exam with no Internet access
Written by
Edward Nordby-Graves
Updated over a week ago
My screen is all white
How to solve the white screen issue
Written by
Edward Nordby-Graves
Updated over a week ago
Why does my browser report a network error when I’m trying to download Lix?
How to solve a network error issue within your browser
Written by
Edward Nordby-Graves
Updated over a week ago
Resetting password
How to reset your password when you have forgotten it.
Written by
Edward Nordby-Graves
Updated over a week ago
Logging in to Lix
How to log in to Lix
Written by
Edward Nordby-Graves
Updated over a week ago
I can't sign in with Facebook?
Close the browser and sign in to Facebook in a new tab
Written by
Edward Nordby-Graves
Updated over a week ago