FAQs and Troubleshooting

Common questions regarding subscription, account, payment and errors

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31 articles in this collection
Written by Edward Nordby-Graves
General

What devices can I use Lix on?

The devices Lix can be used on.
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Written by Edward Nordby-Graves
Updated over a week ago

What is the Lix subscription?

The Lix subscription model
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Updated over a week ago

Which subjects are covered in Lix?

Book categories and requests
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Updated over a week ago

How do I submit feedback or make a complaint?

How to make us better through feedback or complaints
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Updated over a week ago

Why do I need the Lix app?

Why should I download the Lix app?
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How many books can I buy?

The amount of books you can buy on your Lix account
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Updated over a week ago

How do I know if I've found the right book?

ISBN and eISBN
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Can I download a book?

Read books in the app when you're offline
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Updated over a week ago

Where do I redeem my discount code?

Redeem your discount code in the checkout flow on the website
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Updated over a week ago

Where are my books?

Access your books with the Lix app
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Updated over a week ago

How do I claim an inspection copy?

I have a license to a book through my school. How do I use the eBook key to claim an inspection copy?
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Updated over a week ago

Can I return a book?

How to get a refund and the terms of a refund
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Written by Edward Nordby-Graves
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What content do I get access to in my subscription?

The different types of content one can get from their subscription
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How long does the subscription last?

What is the timeframe of your subscription
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Updated over a week ago

How do I know you’re offering the right books?

This article will let you know if we here at Lix have your book
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Written by Edward Nordby-Graves
Updated over a week ago

Can I use Lix at my exams?

Can Lix be used in an exam
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Updated over a week ago

Where is Lix available?

This article talks about which countries Lix is available in and where you can request
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Written by Edward Nordby-Graves
Updated over a week ago

Can I buy physical books in Lix?

This article is regarding whether or not you can physical books from Lix
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Written by Edward Nordby-Graves
Updated over a week ago

Can I cancel at anytime?

This article will tell you how to cancel your Lix subscription
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Written by Edward Nordby-Graves
Updated over a week ago