Please write to us immediately if you have a complaint or feedback — either in our chat box on our website or via email at We will do our best to find a solution that makes you happy and satisfied!

If we're unable to find a solution for you, and you still wish to complain about a product or service purchased from Lix, you may apply for dispute resolution with:

Center for Klageløsning (Centre for Complaint Resolution) Carl Jacobsens Vej 35, 2500 Valby, Denmark. 

Or file your complaint online at

You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer residing outside of Denmark, and live in a EU member state. Please file your complaint here:

When filing a complaint, you must state our email address:

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