Lix, like all other apps, can sometimes freeze and decide not to work anymore. While this is really frustrating, the best thing to do when this happens is to shut down Lix and restart the app. To do that, you will need to force quit the program, which can be done by following these simple steps: 

Mac: 

  1. Press (cmd+Q) 
  2. Reopen the app—now it should work

Windows: 

  1. Press (ctrl+alt+del) and close the Lix app
  2. Reopen the app—now it should work

Experiencing a white screen? 

If the Lix app screen is white, please check if you're sitting on a network with a firewall that is blocking Lix. This is usually the case. Or you might have installed a firewall on your laptop that is blocking Lix. Please allow Lix access through the firewall. This way, you can start using the app. We promise we won't do anything harmful :-)

If this didn't solve your problem or if you have any questions you're always welcome to reach out to us at support@lix.com. We're more than happy to help. 

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