If your screen is stuck, it might be a sign that you've studied too much for the day. And while you probably should go relax for a bit, let us help you fix the problem so you can get back to studying! 

To begin with, you can try to manually reset the app. Depending on your computer, this is done in slightly different ways. Here's how: 

For Mac users:

While you are using the Lix app, head to the top left corner of your screen and click on 'Lix'. Next, click on 'Reset App.' This should do the trick. 

*Note: By resetting the Lix app, you will automatically be logged out of your account. In addition, your books will be deleted. However, this does not mean that you will lose your books forever. You'll just need to download your books again when you log in again. Everything else—notes, comments and highlights—will be saved. 

For Windows users:

While using the Lix app, click the 'Alt' button on your keyboard. By doing this, a bar at the top of the Lix app will be displayed. Go to 'File', and then click on 'Reset �App'. This will automatically reset your app. 

Note: By resetting the Lix app, you will automatically be logged out of your account. In addition, your books will be deleted. However, this does not mean that you will lose your books forever. You'll just need to download your books again when you log in again. Everything else—notes, comments and highlights—will be saved. 

Still not working? Try this...

If the previous solutions aren't working, try to uninstall Lix, and then re-install the app. You can download the latest version of the app here: www.lix.com/en/download

If nothing seems to work, please reach out to us at support@lix.com. We'll do everything we can to help you.

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