Some users have experienced their screen freezes and remains in a "white state" when starting the Lix app.

The issue might look like this: 



There are 2 possible solutions: 

Solution 1)

Resetting the app

The solution to this problem is to “reset” the app.

For Windows

Press (alt) and a menu bar will appear in the top left corner of the window. Click on "File," and then "Reset App."



For Mac

Click on "Lix" in the top left corner of the window, and then click on "Reset App."

Reset App on Mac

Solution 2)

For Windows

Click "Go" in the upper left corner
Find "documents"
Insert this in the folder path:
"/Users/$USER/Library/Application Support/Lix/"
Delete everything in the folder
Re-install Lix using this link: https://www.lix.com/en/download

For Mac

Open a random folder
Insert this in the folder path:
"C:\Users\%USERNAME%\AppData\Roaming\Lix"
Delete everything in the folder
Re-install Lix using this link: https://www.lix.com/en/download

If none of the above solutions works, please contact our support at: support@lix.com
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